We Can Do Better
Project Patient Care is an independent nonprofit organization dedicated to achieving the safest and highest quality health care for all people in Chicagoland. Patients in Chicago often receive excellent care. Yet, errors or other kinds of preventable “patient safety events” frequently are made. Too often, the problem is poor quality – the right care is not provided consistently or at the right time.
The results can be devastating for patients and their families. Preventable injuries, disabilities and deaths happen in Chicago every day. These events are often traumatizing for healthcare professionals as well. Many are unprepared to communicate respectfully and compassionately with patient and families or to meet their own human needs after harm occurs.
Making care safe and consistently high quality is a tough challenge. Physicians, nurses and hospital administrators cannot solve the problem of poor care alone. Nor has government, the technology sector or the insurance industry been able to solve it. It’s a stubborn problem rooted in the way our care system is organized and a culture that historically has been quiet about things that go wrong.
We are all in this together
Project Patient Care’s members are patients, family members of patients, doctors, nurses, health care professionals, public health providers – anyone who cares about improvement. Together, we can bring about transformational change and measurable results eliminating preventable harm and implementing systemic change.
Our core strategies are:
- Honestly report unsafe or poor quality care when it happens
- Learn from our mistakes and accidents
- Widely communicate lessons learned by one family or in one hospital so that future harm can be prevented.
The keys to improvement are:
- Leadership that makes improving care a top priority
- A willingness to face the challenges before us
- A commitment to reporting patient safety events when they happen
- Active involvement in continuous learning
- A readiness to be accountable when harm is caused
- Open discussion and collaborative action is encouraged and facilitated
We need a game changer
A patient-center focus must be at the heart of everything we do. Through responsible reporting, innovation and respect for one another we can change the game. In the end, we believe the best possible care can be provided to every patient, every time.